The terms "we", "us" and "our" when used below refer to Solution Academy Limited; "you" and "your" refers to the participant or client.
We want you to be totally comfortable with working with us. However our lawyers, bankers and cerdit card processor told us that the only way THEY were comfortable working with us was if we scared the pants off you with lots of legalese so here it is!
If you have any questions about the policies below feel free to call us.
We hate spammers as much as you do. Therefore we will never share your contact details with any third party without asking your permission first.
Solution Academy Ltd will hold your details on file and on computer and in accordance with the Data Protection Act 1998, you are able to view your individual file by giving not less than seven days written notice and paying an administrative fee of £10+VAT.
We do not store financial data about you in the normal course of business. If you've set up a standing order or direct debit then obviously our bank will have that information on its secure servers, however we will not keep a record of it on our own systems.
If you pay by credit card we will either submit it immediately to our payment processor , or if you're paying while we're away from the office we will record the information on paper and destroy it as soon as we have processed the payment.
We routinely use email, telephone and mail. If you contact us with an enquiry, we'll normally respond using the same medium unless you ask us to do something else (so if you email us, we'll email you back unless you ask us to do something else like call you)
From time to time, we may send automated messages to keep past students and enquirers updated on news and offers, and these will always include a desubscribe link to allow you to opt out of receiving that type of communication. These are processed on our own servers so your contact information is safe.
If you spot any errors in the information we hold about you drop us a lline with the details and we'll update our database.
Physical products are sent by Royal Mail unless specified in the product listing. If no separate P&P charge is shown then it is included in the total price quoted.
P&P charges (including those which are part of the total product cost) are based on delivery to the UK mainland. If you need us to send something anywhere else, let us know and we'll be pleased to quote for postage to your destination, either by postal service or by a mutually agreed carrier.
You can request expedited delivery anywhere in the UK or abroad, at additional cost, and we will be pleased to provide you with a quote for this.
If you book a course that includes prestudy materials, we typically send these out to all students together, 4-6 weeks before the first day of the course, subject to the exception below.
Products will only be sent once payment in full has been received and cleared in our account. If you are paying for a training course with prestudy materials, these will only be despatched once the registration fee has been settled and cleared.
Registration for Training
Before you are accepted onto a paid training, you must complete a course registration which may include additional detailed terms and conditions for the course. In the event of a conflict between those T&Cs and any policy on this page, the terms sent in the registration will apply. Once you return your registration we will send you confirmation of your registration together with an invoice.
All paid courses include a registration fee of 25% of the total fee, unless otherwise specified in the training registration form.
Once you pay your registration fee and it clears into our account, your registration is definite and your place on the course is reserved.
To ensure the quality of the training course as well as the intended end result, we reserve the right to refuse registration of a participant.
You must settle all course fees in full 6 weeks prior to the start date of the programme.
If payment is late, we reserve the right to refuse you entry to the training course, and retain the right to claim full or partial payment of the fees. In default of payment all costs such as loss of interest, collection charges and legal costs are for you.
By paying the registration fee, you acknowledge that you enter training of your own free will and accept complete responsibility for your well being at all times. You further acknowledge that you are of sound mind and body to participate in any of the activities within the programme that could be mentally or emotionally demanding. You are not under medical, psychological or any other care that prohibits you from performing any of the techniques and do not hold Solution Academy Ltd responsible for any mental, emotional or physical reactions that could result from the training and activities or this programme.
If, after the initial registration, any changes occur to the provisions mentioned in the preceding paragraph please notify us in writing. If you are required to cancel the course for this reason, our regular policies for cancellation are applicable.
Registration is dependent on satisfactory completion and submission of the registration form, as provided by Solution Academy Ltd. You certify that all answers given on this form are true and complete.
Solution Academy Ltd reserves all rights on the basis of the Copyright law. All material issued by Solution Academy Ltd, such as brochures, training materials, manuals, sheets, syllabi, and any other written materials used in the training courses, are for the exclusive use of the participant and may not be copied, published or shared with third parties, unless with the advance permission of Solution Academy Ltd.
You are not permitted to make sound recordings during the training.
You may make film/photo recordings at agreed times during a training. Permission from the trainers needs to be explicity given for each instance.
From time to time we record or film events for sales, marketing, promotional or quality control purposes. By attending an event, you consent to being filmed for the duration of the event and agree that Solution Academy Ltd shall retain all Intellectual Property Rights arising from any resulting media.
Solution Academy Ltd is only liable for damage as a result of neglect on the part of Solution Academy Ltd, if:
The applicant is liable for all damages which are a result from their actions or neglect, this includes but is not limited to:
Up to 10% of the total training programme
Up to 25% of the total training programme
Up to 50% of the total training programme
Up to 75% or more
Termination by the School
A student who fails to maintain satisfactory progress, violates safety regulations, interferes with other student’s work or class, is obscene, has the appearance or exhibits signs consistent with being under the influence of alcohol or drugs or does not make timely tuition payments, is subject to immediate termination.
Solution Academy Ltd reserves the right to deny any individuals access to registration, the training event in its entirety, or any part of the training without prior notification or explanation.
Cancellation of Classes
The school reserves the right to cancel a starting class if the number of students enrolling is insufficient. Such a cancellation will be considered a rejection by the school and will entitle the student to a full refund of all money paid. Refunds are for tuition only and do not include the associated costs of travel, food, lodging etc.
Solution Academy Ltd reserve the right to substitute trainers as needed.
Purpose of Training
All training is for educational purposes only and it is not a substitute for proper medical or psychological treatment. A student whom suspects or know that he/she is suffering from any physical or psychological ailment or condition, then he/she assure to seek appropriate medical or psychological treatment before attending Solution Academy Ltd.
The training does not offer a qualification in psychology or psychiatry and no student will be allowed to claim or imply that they have been certified or approved in any of these areas by Solution Academy Ltd.
The only certifications and titles each student is legally allowed to carry are the ones stated on the certifications received from Solution Academy Ltd. The legality of the use of titles such as “therapist”, “specialist”, “healer” or any other title are subject to your local laws, national and international laws and restrictions.
Retaking Training Policy
We encourage students to retake their certyfication training to keep their skills current, subject to the following conditions:
1. You will need to complete a formal registration
2. You must attend the Programme in full. If you wish to attend only part of a programme, this can only be done as an observer, not as a participant.
3. Students may only retake under this policy if the maximum amount of course participants are not met. We reserve the right to cancel registration at any time, and in those circumstances you will be offered a place on an alternative programme or you may send a substitute.
4. There will be no charge for training, however you mill be asked to pay for manuals, meeting room, catering and any other costs. The total amount will be agreed during the registration process.
5. We limit the number of places allowed on each training programme under this policy, and places are allocated on a first come, first served basis.
7. Students who failed to maximize the benefit of the taught materials in their original training due to their own lack of participation and effort, may not retake training under this policy.
9. We reserve the right to deny any individuals access to registration, the training event in its entirety, or any part of the training without prior notification or explanation.
Solution Academy Ltd reserves the right to change their policies at any time, without permission, provided that already registered students receive written notification of these specific changes.
In the event a registered student is unhappy with the changes - and has not previously indicated their intent to cancel their registration of their own free will - they may withdraw their registration, and this will be treated a sa cancellation by the company for the purposes of calculating refunds.